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STEM CELLS Online SUBSCRIBER HELP & SERVICES:
Frequently Asked Questions
about Institutional Subscriptions

• STEM CELLS
• THE ONCOLOGIST

STEM CELLS:


  1. My institution has a subscription to STEM CELLS, and access to the STEM CELLS Online, but I'm not able to see the full text of articles. I'm prompted for a username and password. Why is this happening?

    When this happens, the IP address for your machine is not being recognized by our computer. This failure is caused by one of three things:

    What should I do?

    1. Send us Feedback so we can begin to diagnose the problem.
    2. Talk to your librarian, and let them know you are having trouble.

  2. How will this work?

    When someone attempts to use STEM CELLS Online, our server checks to see if the requesting computer is within the list of internet IP address provided by a subscribing institution. If it is, the reader will be able to use all those services enabled for institutional readers. There is currently no limit on the number of readers from your institution who may access STEM CELLS Online simultaneously.

    If readers want to access STEM CELLS Online from computers that are not part of your institutional network (e.g., through dial-in or telnet through a commercial Internet service provider) they can do so only through a individual subscription.

  3. What subscription packages are available?

    Individual Subscribers have access to:
    Tables of contents, abstracts, full text searching, full text display, document delivery, PDFs, links to Medline and GenBank, future tables of contents, and the advantage of having password access to STEM CELLS Online from any computer connected to the Internet.
    [Ordering Procedure] [Cost]

    Institutional Subscribers have access to:
    Tables of contents, abstracts, full text searching, full text display, PDFs, links to Medline and GenBank, future tables of contents, and document delivery. Access is limited to computers within a particular set of internet IP addresses.
    [Ordering Procedure] [Cost]

  4. How can I tell if my institution has subscribed to STEM CELLS Online

    If your institution has a subscription, you'll automatically have access to the tables of contents, abstracts, full-text searching, full text display, PDFs, Medline and GenBank links, and future tables of contents. You'll also see a button at the top of the page confirming you're signed in as part of an institution.

    If your institution has not subscribed, or if you wish to take advantage of the additional services available to individual subscribers, you can choose to access STEM CELLS Online with an individual subscription.

  5. Will we still be able to get the print version? And for how long?

    Yes, institutions and individuals will be able to receive the print version for the foreseeable future.

  6. If our STEM CELLS Online subscription expires and at some later date we reinstate our subscription, will we have access to all years of the electronic version?

    Yes, when you buy a subscription to STEM CELLS Online, you have access to all years of the database.

Still have questions?

For further information, please contact:

STEM CELLS
318 Blackwell Street, Suite 260
Durham, North Carolina 27701 USA

Office hours are 8:00 AM - 5:00 PM, Eastern Time (Monday - Friday)

Phone: 919-680-0011
Fax: 919-680-4411

subscribers{at}alphamedpress.com

THE ONCOLOGIST:


  1. Who from my institution can access THE ONCOLOGIST Online?

    The subscription fee allows for unrestricted Internet access at one location. Any user connecting from an authorized computer on your institutional network will be allowed access to THE ONCOLOGIST Online.

  2. What is a site?

    For the most part, an Institutional Subscription authorizes use at a localized site. A "site" is an organizational unit, and may be academic or nonacademic. For organizations located in more than one city, each city office is considered a different site. For organizations within the same city that are administered independently, each office is considered a different site.

    For example, each campus in the State University of New York system is considered a different site, and each branch or office of UpJohn Laboratories is considered a different site.

  3. Can my institution subscribe only to the electronic version?

    Yes, online only institutional subscriptions are available.
    [Ordering Procedure] [Cost]

    Still have questions?

    For further information, please contact:

    THE ONCOLOGIST
    318 Blackwell Street, Suite 260
    Durham, North Carolina 27701 USA

    Office hours are 8:00 AM - 5:00 PM, Eastern Time (Monday - Friday)

    Phone: 919-680-0011
    Fax: 919-680-4411

    subscribers{at}alphamedpress.com


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